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	After Hours Support Calls
	The following page is included as a reminder of procedures follow to obtain ADSi support after regular office hours and weekends. ADSi’s regular business hours are 8:00 AM to 5:00 PM Time, Monday through Friday. Please copy, distribute, discuss, or in some way make available the following information to all supervisory personnel who might the need to contact ADSi in regards to an after-hours support issue. We feel that this procedure is the best and most efficient to follow for after-hours support issues. Escalation procedures for support of ADSi applications The Procedure is as follows (do not skip to Step Two before attempting Step One): Step One: Call 662-393-2046. Select Option 3 when prompted. Leave an urgent voice mail message that contains the SITE NAME, CONTACT PERSON, CALLBACK TELEPHONE NUMBER, DETAILS CONCERNING THE SUPPORT ISSUE AND APPLICATION THAT HAS ISSUES. An Example: Dispatch Supervisor Jones with Anywhere Fire, CAD, requires support, system down, please call at 901-383-9393 Ext. 1234 Step Two: If you do not receive a callback from an ADSi technician within 20 minutes please call 1-800-926-5157and leave a message with the Answering Service. Only use this number if you receive no response after trying Step 1. This option is not as failsafe as the Step 1. Please do not skip Step 1. The Answering Service has emergency home and mobile phone contacts for several ADSi personnel in the event we do not answer our pages in a timely manner. They will not hesitate to reach us in any manner necessary. Guidelines and Follow-up: If for some reason you attempt to call the 662-393-2046 (Step 1) and you receive no answer, continue to the next option. This has happened when the phone company had a service outage in our area. If problems are encountered with this procedure, please contact Joel House during regular business hours to advise and discuss the situation.
	ADSi - Application Data Systems 1930 First Commercial Dr. Southaven, MS 38671 ph: 662.393.2046 fax: 662.393.6605 web: www.e9.com Send mail to webmaster@e9.com with questions or comments about this web site. © 2003 Application Data Systems, Inc. The content of this web site is the property of Application Data Systems, Inc., and may not be duplicated or modified without prior written consent of ADSi. For more information, read the Terms of Service. Continued access of this site and system implies consent to the above statements and those maintained on the Terms of Service. Site Design by Loudspeak Media all contents, logos, designs, are copyright protected by their respective owners